Danilo Callejas
ProductInternal Tools

Opendoor / 2024-Present

Agent led offers

Agent operations

Even with strong digital tools, sellers still want human guidance. I designed the agent-led offers workflow so pricing, assessment, options, and follow-through lived in one clearer system.

Problem

Partner agents were juggling fragmented tools while sellers needed earlier support. The product had to connect guidance, offers, and next steps without creating more handoff friction.

Contribution

  • Structured the workflow around active cases, offers, priorities, and communication.
  • Clarified how partner agents should move from pricing and assessment into action.
  • Used prototyping to shape a more coherent operational product system.

Impact

  • Better agent workflow visibility
  • Stronger bridge between digital and human guidance
  • More coherent operational surface